Be a good listener

Communication is the key to the success of the company, but he is only speaking, most important, it comes to listening. Learn to listen to, is very valuable business skills, it can be taught and practice is ideal. Listening is a process which consists of five steps: hearing of involvement, understanding, and don't forget to answer. Listening is more that just hear the words requires practical and very effective.

Listener supports client satisfaction.If the company position clearly the client knows more efficiently be treated and then problèmes.les issues require action either refund or as simple as an apology.

Listening is also part of the internal organizational structure of the direction of the company learns to écouter.employés to provide comments and expect the resolution; -the trust is created, which leads to efficiency, increase productivity and loyalty.

Listener supports interentreprises.lorsque relationship the two companies work together, communication plays an important role. Listening to create a clear understanding of each company expects you, and what they want from the relationship.

Tips for improving your listening skills:

You do not have to think about the response after the end of the call, speak. If you try to think about what your reaction would be, while another person, you'll still probably do not want to listen to everything that the person is trying to help you. is no breakage. Let the other person to finish your thoughts break conversation can be allowed to lapse. speaking person train lines. focus on the views of others.view to another person, if they speak the listen words carefully.individual and stop what you are doing.If someone you can see, it is important.écouter following person help put you your thoughts and certainly not before use is not the position of the hands of … if communication is not clear.provided that, as a result, the question may be in doubt if.Listen to the streets, in the title of the certificate and a good eye is ' use of words such as "I understand" or "interesting aspects" it will tell the person who speaks it's listening active.lorsque you need to ensure that it is a call to the repetition of the words in your own so that the person telling you.

Effective listening is one of the biggest challenges in affaires.pratique listening to you every day, it will be more efficient on the main communication and therefore, the company will be successful.