Different 3 ways to say no

Sometimes, you need to say "no", at the request or the idea. Of course, in the ideal case, you can do to ensure that the person is not considered as such. This is especially true if you need your cooperation. If what you say? Try these three approaches:

The only access agreement:
1. the status of the user
2 Please give what you can negotiate with
3. to request the consent of the

"Robert, I understand that you want to use a format that you are designing to make their information (location of the user) .this numbers are important, and I agree, that should be included (which you agree) .the report is, we must all use the same format for the moment is, you are ready to respond your figures included with us at the moment (agreement you can with the help of questions)?

Approval and disapproval of access.
1. the status of the user
2 Please give what you can negotiate with
3 Please indicate that you agree with the
4 apply the agreement on what is possible with the support of

"Robert, I understand that you want to use a format that you are designing to make their information (rather than someone else), these data are important, and I am in agreement, which should be included (which you agree)." a report, I agree with us, using the format (step can agree with), we need to use the same format, now that you're ready to your figures included with us at the moment (agreement you can with the help of questions)?»

Access win - win and compromise:
1. the status of the user
2 Please give what you can negotiate with
3 Please indicate that you agree with the
4 offers a win-win compromise position
5 the compromise agreement issues

"Robert, I understand that you want to use a format that you are designing to make their information (location of the user) .this numbers are important, and I am in agreement, that should be included (which you agree) .the report concerns, I am in agreement with us, using the format (step may agree with) .Cependant, I am ready the new format at the next meeting for a more thorough with members of our team (threat) .you are ready to speak your figures included with us at this time (question to the agreement on a compromise)"? ".

Let people know that their ideas of interest

Rarely is easy to say 'no'.C' is particularly the case when someone says you really odbýt the problème.Il is therefore important that people know that you understand their problem, although you can find "no", at their request, these three methods of.provide options to let people know that they are considered as their position, even if they are not prepared to accord temps.Et when people know their ideas are being considered, it is more likely to cooperate with your idea or at least steps to try and sabotage your idea.

How to criticize employers, colleagues and subordinates

Regardless of their position will be the time you want to ask someone to change the way in which to act and behave. Several factors can affect what you say and how say you it is a factor, the position of the person. In other words, you can take a different when approach the critique, as your child a parent.

But at least the possibility of cooperation, someone else may be based on how effectively specify you your what you want and you can describe, the effectiveness of the importance of what you want these four methods provide options that change effectively discuss with all the world in the workplace:

Booth: Child boss
Access: describe the expectations and the application of an agreement

"Tanya, I am sure that the participants of the Conference would discuss our articles have been because they do not provide the necessary equipment in time (action) .let this information cannot be provided information that we have immediately (the importance of the action) .for future negotiations, I would like to thank you for submitting documents to all participants during the week preceding the meeting (action)."I count on to make in the future (request)?"

Booth: Boss for children, a colleague to colleague
Access: describe the expectations and request feedback on improving the efficiency of

"Tanya, I am sure that the participants of the Conference would discuss our articles have been because they do not provide the necessary equipment in time (action) .Sans this information you do provide us the details we must immediately (the importance of the action) .Que do you think that you could do more in the future, participants are to be compiled (for requests input on how to improve performance)?

Booth: Boss for children, a colleague to colleague
Access: offer advice and the application for admission to this specific notice.

"Tanya, I am sure that the participants of the Conference would discuss our articles have been because they do not provide the necessary equipment in time (action)."without this information, you do give us the details we must immediately (the importance of the action).In the future, you can try to send materials per week during our meetings (requested action) in this way, participants have the time to display items and prepare (the importance of the action).that you think (ask for membership on the Council to improve performance)?»

Booth: Child-boss, colleagues, boss, colleague children
Access: insert the personal experience and advice.

"Tanya, I am sure that the participants of the Conference would discuss our articles have been because they do not provide the necessary equipment in time (action) .let this information you do provide us details we must immediately (the importance of the action) if I have more of the Conference brought together, I find it useful to have the material about a week before the meeting (required). do you think will help more people in the preparation of the future (request for an opinion on the personal experience)?

Critical access can be the difference

Access, you can criticize people determine if the response is positive, negative or anything it does pas.Et even if it cannot not guarantee that people react positively to the criticism of the will, the amount of negativity can be minimized by using different approaches, different situations and for different personnes.les approaches described in this article for the next time that you intend to criticize you, your colleagues or consider the underlying purposesyou will be pleasantly surprised results!

How to deal with difficult people on the phone

Often, you need to learn to deal with difficult over the phone, people because it is the work to be performed. Know how to treat them effectively is to understand on borders: your apply.

1 stay quiet

Inflame the situation as if you are angry, and to help you., which are safe at the end of the telephone line would not feel threatened or defence.

2 Listen to them

People are often difficult to the phone, because I don't know how well their points, or due to doubts about the validity of what they are asking you to do so.

You only know what you can do to others, if actively listen and you ensure that you understand what the person said.vent emotions and to obtain the system will also, if you listen to.

You must be particularly careful to listen on the phone to distinguish the means because it is not picking up all initiatives outside of the nonverbal, which helps you to understand the meaning.

3 allow to say that they must

Je n'ai pas is interrupted, please keep in mind, on the other side of the phone and is not a direct threat to you.for this reason, may not be a problem in the sky.

If you try to obtain, is cut, or perhaps to listen, you only disappoint their extra and constructive communication more difficult.

4 to maintain the integrity of the

No matter how offensive or difficult people to call phone, receiving are not at this level.indicate how you want to help, but which may be offensive and disrespectful is not tolerated.

5 be sensitive

Try yourself in the shoes of someone else and comments from their point of view, it has been confirmed by your feelings.and tell them that understand you how they feel, as usual, however, does not help, or attend to feel the same way.

6. the question of the

Really sensitive, you'll need to understand people and situations in which they find themselves .c ' is why it is necessary to request that you really understand the situation.

It is often a person on the phone are purely because you don't understand the problem.

7. the search for a solution

Once you understand the situation, we recommend that you move into the solution.jamais promise to resolve the issue, while this may actually pas.Cependant, you say that you'll be best to resolve them.

Often if you believe that you do this, you can help the anger and the obstinacy of a difficult person.

8 Sorry, if applicable

Error that sometimes you the right for a person to the téléphone.Si you really sorry to say that you can do and are a great help to less make their behavior towards you.

9. to obtain approval from your solution.

The solution is only, else if it is satisfied with the result résultat.Par don't try of the solution.Il is manufactured.

10. If all else fails

You can always go to the bottom of the phone not only to low slam did explain this cours.vous finished is possible and it is your responsibility to termine.Il is not ideal, but it can be your best and only option.

Therefore, even if you are outside the non-verbal cues until, you'll learn how to deal with difficult people on the calm téléphone.seulement and be clear on what limits and responsibility.